Frequently Asked Questions

Everything you need to know about bringing Zoya Home into your living space.

What is the standard shipping timeframe for furniture?

Standard shipping for small decor items takes 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.

Do you offer international shipping?

Currently, Zoya Home ships to all 50 U.S. states and Canada. We are working on expanding our international shipping options in the near future.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for return.

Are your wood products sustainably sourced?

Yes, we are committed to sustainability. All our wooden furniture is crafted from FSC-certified timber and finished with low-VOC stains to ensure safety for your home and the environment.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. For large furniture deliveries, our carrier will call you to schedule a specific delivery window.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger purchases.